Deskripsi : Trainer Contact Center. Perusahaan : Convergence. Lokasi Kota / Kabupaten : Yogyakarta

What You Will Do
Developed Training Need Analysis (TNA)
Conduct Product Knowledge Training for the team in order to ensure right skilling
Conduct group and individuals training sessions
Design and implement training programs. Prepared educational materials such as module
Monitor the implementation and effectivity of the training program
Responsible for the training administrations and report
What You Will Need
Diploma/Bachelors degree in any field
Have experience as Customer Service Support/Desk Collection/Trainer (1 year)
Strong organizational skills with demonstrated administrative professionalism and responsive
Courtesy and kindness in dealing with trainees and colleagues
Strong oral and written communication skills.
Comfortable and confidence speaking in-front of large crowd
Proficient in MS Office (Especially Powerpoint)
Excellent presentation skills
Positive and can-do attitude
Excellent Team Player
Good command of English